News

The Secret to Perfect Counting: Adjusting the F...

Learn the "coin trick" to perfectly adjust your machine’s feeding gap, eliminating frustrating jams and double-note errors instantly.

How to Calibrate Your RUNTOP AU-800 Money Count...

Reset the "eyes" of your machine. Follow our step-by-step guide to CIS calibration using the service menu and the provided white calibration paper.

AU-800 Troubleshooting Guide - E30–E38: IR Tran...

Infrared sensor errors often stem from dust or office lighting. Learn how to troubleshoot E30-E38 codes and optimise your machine’s counting environment.

AU-800 Troubleshooting Guide- E20–E24: The MG a...

Magnetic and metal thread sensors are vital for currency security. Find out how to fix E20-E24 faults with simple cleaning tips for your RUNTOP money counter.

AU-800 Troubleshooting Guide - E4 Half Note Errors

Is the E4 code appearing? Understand how your RUNTOP money counter identifies damaged notes and how to prevent false alarms during your end-of-day count.

AU-800 Troubleshooting Guide - E10-E15 (Image E...

If your counter isn't recognising denominations, it is likely a CIS sensor issue. Here is how to clean and troubleshoot E10-E15 recognition errors.