The Secret to Perfect Counting: Adjusting the Feeding Gap
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The most important maintenance task for any money counter owner in Australia is adjusting the Feeding Gap. If the gap is too tight, you’ll get "Note Jam" errors; if it's too loose, you’ll get E2 "Double Note" errors.
Pro Tip from the Manual:
You don't need a toolkit to fix this! As shown on Manual Page 16, you can simply use one coin to rotate the adjustment screw.
- For Double Notes (E2): Turn the screw toward the minus (-) sign.
- For Jams/Hard Insertion: Turn the screw toward the plus (+) sign.
Rule of Thumb: A single banknote should be able to slide between the rollers with just a tiny bit of resistance. Watch our guide to see how to fine-tune your Runtop for the perfect count every time.
If the problem persisits, please contact us by mail: support@runtop.com.au for professional advice.