Shipping policy

Shipping Policy

We offer Free Shipping on all orders within Australia.

Order Processing & Dispatch

We aim to dispatch all orders within 1 business day following full payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Note: If you wish to cancel an order after it has been dispatched, the return shipping costs will be the responsibility of the customer, or deducted from the refund total. Additional re-delivery fees may apply for incorrect addresses or re-direction requests.

Delivery Times & Carriers

Estimated transit times within Australia typically range from 2 to 6 business days, depending on your location and carrier schedules:

• Metro Areas (VIC, NSW, ACT, QLD, SA): 2–4 business days
• WA, TAS, NT & Regional Areas: 3–6 business days

Delivery times are estimates and may vary due to location, peak seasons, or carrier delays beyond our control.

Delivery & Signature Requirements

To ensure safe delivery of your equipment, orders may require a signature upon delivery. Please ensure a physical address is provided where someone will be available to accept the package. We recommend providing a physical street address rather than a PO Box or Parcel Locker for commercial equipment deliveries.

Tracking Information

Once your order has been dispatched, you will receive an email containing a tracking number and carrier link so you can monitor your shipment's progress.

Shipping Restrictions

We currently only deliver within Australia and do not ship to international addresses.

Contact Us

If you have any questions or require assistance with your shipment, please contact our support team at support@runtop.com.au.