RUNTOP AU-800 – Frequently Asked Questions (FAQ)

1. Is AU-800 a bank-grade machine?

Yes.
AU-800 is a bank-grade money counter and authenticator, using the same recognition and detection technologies as professional cash-handling equipment.

2. Can AU-800 count mixed denominations together?

Yes.
You can load mixed Australian dollar notes into the hopper, and AU-800 will automatically:

• Recognise each denomination
• Display total value
• Show denomination breakdown

No pre-sorting is required.

3. Does AU-800 show total value or just note quantity?

It shows both:

• Total number of notes
• Total monetary value (AUD)
• Breakdown by denomination

4. Can AU-800 detect counterfeit notes?

Yes.
AU-800 uses multi-layer bank-grade detection, including:

• UVMG
• IR
• Dual CIS image recognition

Suspicious notes will be flagged during counting.

5. Can AU-800 recognise face, orientation, and fitness?

Yes.
AU-800 can recognise:

• Face up / face down notes
• Note orientation
• Fit vs unfit note condition

⚠️ Important: AU-800 recognises these features but does not automatically separate notes into different outputs.

6. What is the difference between AU-800 and AU-900?

The only difference is Auto Sorting.

Feature	AU-800	AU-900
Bank-grade recognition	✅	✅
Mixed denomination counting	✅	✅
Counterfeit detection	✅	✅
Face / orientation / fitness recognition	✅	✅
Automatic physical sorting	❌	✅

7. What does “Auto Sorting” mean?

Auto Sorting means the machine automatically separates notes into different groups (e.g. fit / unfit) without manual handling.
This feature is mainly required for:

• Bank cash rooms
• Cash-in-transit (CIT) companies
• High-volume cash centres

Most retail and business users do not need auto sorting.

8. Is AU-800 suitable for old and new Australian notes?

Yes.
AU-800 fully supports both old and new Australian polymer banknotes.

9. Do I need to separate notes before counting?

No.
AU-800 supports mixed-denomination counting, so you can count all AUD notes together.

10. Who should choose AU-800 instead of AU-900?

Choose AU-800 if you:

• Want full bank-grade accuracy and detection
• Do not need automatic physical sorting
• Want better value for money

Choose AU-900 only if you require automatic sorting workflows.

11. Is AU-800 difficult to use?

No.
AU-800 is designed for simple daily operation, with:

• Clear display
• Straightforward modes
• Minimal training required

12. What happens if a suspicious note is detected?

The machine will:

• Alert during counting
• Pause or mark the note
• Allow you to manually inspect the banknote

Detection alerts do not automatically confirm a note is fake - they indicate a potential issue for review.

13. Is AU-800 suitable for my business?

AU-800 is ideal for:
✔ Retail stores
✔ Cafes & restaurants
✔ Petrol stations
✔ Wholesalers
✔ Offices handling cash daily

If you’re unsure, AU-800 is usually the best balance of capability and value.