Money Counter Maintenance Guide 01 – How to Keep Your Cash Counter Accurate and Clean
Your money counter, a.k.a. cash counter or value counter, is a precision device — and like any high-performance tool, it needs proper care. Over time, dust, lint, and ink residue from banknotes can build up inside the machine and cause:
- Inaccurate counting
- Frequent error codes
- Jammed bills
- Reduced detection of counterfeit notes
By following a simple maintenance routine, you can ensure your money counter remains fast, reliable, and accurate.
Weekly Cleaning Checklist for Money Counters
Let’s walk through the essential cleaning tasks you should perform regularly — especially if you use the counter daily in a retail or cash-heavy business.
1. Clean the Hopper
Tools needed: Nylon brush or soft cloth
Focus areas:
- Hopper sensor
- Banknote processing wheels
- Banknote entrance area
Keeping the hopper clean prevents false starts, misfeeds, and double-counting errors.
Figure 1: RUNTOP AU-800 Money Counter Hopper Sensor
Figure 2: RUNTOP AU-800 Money Counter Processing Wheel
Figure 3: RUNTOP AU-800 Money Counter Banknote Entrance
2. Clean the Stacker Sensors
Tools needed: Cleaning cloth or brush
Dust on these sensors can prevent notes from exiting properly and trigger false "stacker error" messages.
Tips to Extend the Life of Your Cash Counter
- Turn off the machine before cleaning
- Never use water, alcohol, or chemicals
- Avoid overloading the hopper
- Cover the money counter if not using for long period
- Use only clean, unfolded banknotes when possible
RUNTOP AU-800 Money Counter: Built for Easy Maintenance
Our bank grade money counters are designed with easy-access panels and modular components so you can clean, calibrate, and reset without needing a technician.
Final Word
Regular maintenance is the secret to keeping your money counter running like new. With just 5–10 minutes a week, you can avoid costly breakdowns, inaccurate counts, and business interruptions.
Need help with a specific error code or cleaning part? Contact our support team at runtopau@gmail.com or visit our website page for tutorials and troubleshooting help.